Overview
Most bank account verification failures aren’t real mismatches. They’re usually a shortened first name, a missing middle name, or a maiden or married surname that doesn’t match, for example an ID that says “Robert James Smith” and a bank account that says “Rob Smith”.
How to fix the name
Check the exact legal name on your verified ID in your Ripit account.
Check your bank’s account holder name in online banking or on a recent statement.
Compare the two closely. Nicknames and missing middle names are the most common issue.
If your bank has the shortened version, update your name with your bank first, then add the account again.
If it still fails
If everything matches exactly and verification still fails, reply in your existing support thread or email [email protected].