Overview
Most failed checks come down to photo quality or a details mismatch. You can usually fix the problem yourself by retrying with the steps below.
Why it matters
Shipments, sell-back payments, and withdrawals stay on hold until you’re verified, so a careful retry beats repeating the same submission.
How to retry verification
Match your details: the name and date of birth on your Ripit account should match your ID exactly. If they don’t, update your account first.
Get a clean shot: good lighting, no glare, all four corners in frame, and nothing covering the text.
Try another ID: if one document keeps failing, retry with a different valid ID, such as a U.S. passport instead of a state-issued driver’s license.
Finish the flow: follow the on-screen prompts to the end. Closing the window mid-flow can interrupt and cancel your submission.
What blocks verification
Someone else’s account: verify your own profile, in your own name. Our Terms don’t allow multiple accounts, impersonation, or selling or transferring one, and verification won’t succeed for a profile that isn’t yours.
An open chargeback: verification alone won’t unlock shipments or payouts while a payment dispute is open. Let us know first so we can help sort the dispute out.
If verification still fails
Still stuck after retrying? Reply in your existing support thread or email [email protected], and include your account email address and a screenshot of the error message. Please don’t send a copy of your ID unless we give you an approved secure method.