Overview
No. We want to help, and we’ll be upfront about where our hands are tied. Decisions belong to our verification partner, Stripe, not to Ripit Support, and every submission is reviewed against the same standards so the process stays fair for every collector.
What we can’t do
Approve, override, or fast-track a verification result.
Manually process sell-back payouts, withdrawals, or shipments. You start these from your account, and they’re released once the required reviews and checks are complete.
Waive release conditions in our Terms, such as identity verification, proof of ownership, or resolving an open chargeback.
Bypass a separate identity check required by our payments partner.
What we can do
Investigate what a prompt means.
Help determine why a submission might be failing.
Look into account issues outside the verification decision itself.
If your account was restricted
If your account was restricted after a fraud review, you can ask for that decision to be reviewed by emailing [email protected]. Some details may be limited to protect security and other collectors.