Overview
Identity verification is typically complete in less than 15 minutes. It can take longer if we need to review your submission more closely due to elevated risk factors or information mismatch.
Why it matters
We release shipments, sell-back payments, and withdrawals only after you’re verified, so a pending check will hold those requests up.
If your verification is still pending
Open the verification flow and follow any instructions or retry prompts to the end. Closing the window partway through can interrupt and cancel your submission.
If the check is still pending after a period of time, reply in your existing support thread or email [email protected]. Include your account email address and the date you submitted your ID. Replying in the same thread is best, since duplicate tickets can slow things down.
Result
Once you’re verified, any shipment, sell-back payment, or withdrawal that was waiting on the check can move forward.