Ripit

If a shipment is delayed, lost, or arrives damaged, start with the carrier tracking information. Then send us the details listed below.

Please email <a href="mailto:support@ripit.co" rel="nofollow noopener noreferrer" target="_blank">support@ripit.co</a> or reply in your existing support conversation. Include your tracking number and a description of the issue.

For damaged shipments or missing slabs, keep the slab, packaging, and all shipping materials, and provide photos or other documentation when requested.

1. Review the carrier tracking information.
2. Please email <a href="mailto:support@ripit.co" rel="nofollow noopener noreferrer" target="_blank">support@ripit.co</a> or reply in your existing support conversation. Include your tracking number and a description of the issue.
3. For damaged shipments or missing slabs, keep the slab, packaging, and all shipping materials, and provide photos or other documentation when requested.

Shipping claims may be subject to our Terms of Service, carrier review, insurance review, and any notice or documentation requirements.

<a href="https://support.ripit.co/en/articles/17771797-how-do-i-track-my-shipment" rel="nofollow noopener noreferrer" target="_blank">How do I track my shipment?</a>

<a href="https://support.ripit.co/en/articles/17771799-how-long-does-shipping-take" rel="nofollow noopener noreferrer" target="_blank">How long does shipping take?</a>

- <a href="https://support.ripit.co/en/articles/17771797-how-do-i-track-my-shipment" rel="nofollow noopener noreferrer" target="_blank">How do I track my shipment?</a>
- <a href="https://support.ripit.co/en/articles/17771799-how-long-does-shipping-take" rel="nofollow noopener noreferrer" target="_blank">How long does shipping take?</a>

What to do and what to send Ripit when a slab shipment is delayed, lost, or arrives damaged.

What should I do if my shipment is delayed, lost, or damaged?

support@ripit.co

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What should I do if my shipment is delayed, lost, or damaged?

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