Overview
Re-verification is a standard safety step and usually doesn’t mean anything is wrong with your account. Once you’re approved, we may not ask again, but a few situations call for a fresh check.
Common reasons for re-verification
Updated standards: we periodically tighten verification to better protect accounts and keep up with regulations.
A specific transaction: shipments, sell-back thresholds, and withdrawal thresholds can require verification before release.
Changed or mismatched details: an identity mismatch, or signs that your account may have been compromised.
New payout details: adding or changing payout details can pause withdrawals until re-verification is complete.
Stripe’s own check: our payments partner, Stripe, may run its own identity check, separate from ours.
Expiry or review: your verification expired or has been flagged for review by our team.
What to do
Follow the re-verification prompt to the end. If you think someone else has accessed your account, email [email protected] right away.